Shipping policy

 

  • How much does US shipping cost? We offer free shipping for all US customers once a minimum spend threshold of $50 has been met. Otherwise shipping is a flat rate of $7.99

  • How long will it take to receive my order? All of our orders will be sent from our 3PL warehouse in North Carolina. Our shipping times will vary by location and proximity to our warehouse. Typically for the mainland US, standard shipping will take 5-7 business days once the order is fulfilled. During holiday times, these estimates likely require an extra 1-3 days given parcel volumes in the mail system. We are often able to fulfill orders same day if received before 10am Eastern time Mon-Fri.

  • Can I expedite my order? Currently we offer standard shipping only.

  • Do you ship internationally? With our website relaunch we're for now only shipping to the US but hope to expand to other countries soon!

  • What should I do if I need to change or cancel my order? We will do our best to make any changes/cancel your order before it is shipped. That said, we typically fulfill orders very shortly after receiving them. If it has already been shipped, then we recommend you try to contact the carrier directly to change the delivery schedule or address, add special instructions, request a delivery hold, etc. If none of these are possible fixes after your order has been shipped, we will have to process your order as a return. You can contact us by replying to the invoice email you received when placing the order.

  • Can I have my order shipped to a P.O. Box? Unfortunately, we currently do not offer shipping to a P.O. box.

  • What shipping carriers do you use? We use a wide range of carriers. USPS is one of the most frequently used. That said, we select the carrier that makes the most sense based on your order size and delivery location.

  • How can I track my order status? When orders are placed, you will receive a receipt along with a tracking link to the phone number or email address that was used for the order; no account is required.

  • What materials are used for shipping? We only use cardboard boxes for the exterior package, kraft paper for the dunnage (interior filling/padding), and paper tape to seal the boxes. The shipping label is not paper based, so we encourage customers to remove that prior to recycling the box.